Before you follow these steps, try resetting your PC using installation media. If that doesn't work, you can use the same installation media to reinstall Windows 10 (also called performing a clean installation of Windows).
This will remove all your personal files, apps and drivers you installed, apps and customizations from your PC manufacturer, and changes you made to settings.
- On a working PC, go to the Microsoft software download website.
- Download the media creation tool and then run it.
- Select Create installation media for another PC.
- Choose a language, edition, and architecture (64-bit or 32-bit).
- Follow the steps to create installation media, and then select Finish.
- Connect the installation media you created to your non-functional PC, and then turn it on.
- On the initial setup screen, enter your language and other preferences, and then select Next. If you're not seeing the setup screen, your PC might not be set up to boot from a drive. Check your PC manufacturer's website for info on how to change your PC's boot order, and then try again.
- Select Install now.
- On the Enter the product key to activate Windows page, enter a product key if you have one. If you upgraded to Windows 10 for free or bought and activated Windows 10 from the Microsoft Store, select Skip and Windows will automatically activate later.
- On the License terms page, select I accept the license terms, then select Next.
- On the Which type of installation do you want? page, select Custom.
- On the Where do you want to install Windows? page, select a partition, select a formatting option (if necessary), and then follow the instructions.
- When you've finished formatting, select Next.
- Follow the rest of the setup instructions to finish installing Windows 10.