If you added a security question to your local account, here’s how to reset your password:
1. On the sign-in screen, enter your password. If it’s incorrect, you’ll see the Reset password option.
2. Select Reset password and then enter your answers for the security questions.
If you used an email account
- Boot up your PC and wait until you reach the lock screen.
- Click your username in the bottom-left corner if you have multiple accounts on your PC.
- Hit the I forgot my password text under the field. If you use a PIN to sign in, you can reset your PIN instead.
- Complete the CAPTCHA to prove you’re a human and select Next.
- Select one of your recovery email addresses or phone number from the drop-down menu and complete the hidden part of the address/number. Hit Send Code when done.
- Access that email account through your phone or another PC, or via text message, and type the code you get into the resulting text box.
- Create a new password, and make sure you remember it!
- Hit Next to go back to the login screen, and enter your new password. If it doesn’t work, restart and try again.
Use password reset disk
- Insert password reset flash drive
- Click Reset password.
- Click Next.
- Click on the drop-down menu.
- Click on the device your password reset disk is located on.
- Click Next.
- Type in a new password.
- Type in the new password again.
- Type in a password hint.
- Click Finish.
If you don’t have a Microsoft account and forgot your local account password, you can’t recover it. Instead, you’ll need to reset your PC.
Warning: Following these steps will remove all of your programs and settings.
How to Reset system
- Start your PC and select the Power icon in the bottom right-hand corner of the lock screen.
- While holding down the Shift key, select Restart.
- On the Boot options menu, select Troubleshoot > Reset this PC > Remove everything.
- Your PC will restart and will reset itself.