NOTE: Before performing any significant repairs, back up your computer's hard drive.
First, try a system reboot if your laptop is unresponsive.
Press and hold the Power button for 60 seconds to force SHUT DOWN the unit. Then to start it press and hold the Power button on your laptop until the AVITA logo appears.
If a system reboot does not work, you can try these options.
Note: To perform these methods, you will need to connect an external mouse as a pointing device to substitute for your mouse pad, or you can try to navigate with the keyboard.
For Unresponsive Mouse/Trackpad
Try to see if the touchpad is disabled
- Press Windows logo key and R key on your keyboard at the same time to open the Run dialogue. In the dialogue type “control” and hit Enter. This will open the Control Panel.
- In Control Panel, view it by Large icons. Then select Mouse.
In Mouse Properties window,
- Select the Hardware tab. Then double-click on the compliant mouse
- Click on Change settings and then the Driver tab
- Select Enable Device
Your touchpad has now been re-enabled. Check and see if you can use your touchpad now. If your touchpad has already been enabled and still doesn't work, try to update the drivers.
Update the touchpad drivers.
- Right-click Start/window
- From the list of results click Device Manager
- Select Mice and other pointing devices, open drop-down list
- Right-click compliant mouse
- In the menu that pops, click on Update device
- Restart your device and check if your touchpad works now
- If that does not work, try to reinstall the driver
- Follow steps 1 to 5 but instead of updating click on Uninstall device
- Then, choose Action on the menu bar.
- Select Scan for hardware changes to reinstall the driver.